Privacy Policy — LuxHomeClean (Canada)
Who we are
Our website address is: https://luxhomeclean.ca.
LuxHomeClean provides residential and commercial cleaning services in Canada.
Contact information
Email: info@luxhomeclean.ca
Mailing address: LuxHomeClean, Calgary, Alberta, Canada
LuxHomeClean is responsible for the collection and protection of personal information through this website and related digital channels.
What personal data we collect
We may collect the following information:
• Name, email address, and phone number provided via forms or Facebook Lead Ads.
• Service details: property type, service requested (deep, regular, or move-out cleaning), address, date, and time preferences.
• Payment data (processed securely by third-party providers; we do not store full credit card information).
• Messages exchanged via forms, email, SMS, WhatsApp, or Facebook Messenger.
• IP address, browser type, device, referring URLs, and general site analytics.
• Uploaded media (if any).
• User-generated content such as reviews or comments.
Why we collect this information
• To provide cleaning quotes and process service bookings.
• To confirm appointments and communicate with clients.
• To send invoices and payment confirmations.
• To improve our services, website, and customer experience.
• To comply with legal, tax, and accounting obligations.
• To send promotional updates (only if you have opted in).
Legal basis under Canadian law (PIPEDA)
We collect and use your personal information with your knowledge and consent. You may withdraw your consent at any time, subject to legal or contractual obligations and reasonable notice.
Comments
LuxHomeClean does not allow or collect user comments on its website.
We do not offer public registration, commenting, or posting features.
Any information submitted through forms is used solely for service inquiries and quotes.
Media
If you upload images, avoid uploading images with embedded location data (EXIF GPS). Visitors to the website can download and extract any location data from uploaded images.
Cookies
If you leave a comment, you may opt to save your name, email, and website in cookies for convenience. These cookies last for one year.
If you visit our login page, we will set a temporary cookie to check if your browser accepts cookies. It contains no personal data and is discarded when you close the browser.
When you log in, several cookies are set to save login info and screen preferences. Login cookies last two days; screen option cookies last one year. If you select “Remember Me”, your login persists for two weeks. When you log out, login cookies are removed.
If you edit or publish an article, an additional cookie will be saved, which includes the post ID of the article you just edited and expires after one day.
Embedded content from other websites
Articles on this site may include embedded content (videos, images, etc.). Embedded content from other websites behaves exactly as if the visitor has visited those websites.
These websites may collect data about you, use cookies, embed third-party tracking, and monitor your interaction with the embedded content, including if you are logged in to that site.
Analytics and advertising tools
LuxHomeClean may use tools like Google Analytics and Meta (Facebook) to measure website traffic and ad performance.
We do not sell your data. Analytics and advertising providers may process limited data such as device type, IP address, and session duration, in accordance with their own privacy policies.
Who we share your data with
We share information only with trusted service providers as necessary for operation:
• Website hosting and analytics providers.
• Payment processors (for secure transactions).
• Messaging and CRM platforms used for customer communication.
• Cleaning contractors assigned to your booking (only relevant job details).
If you request a password reset, your IP address will appear in the reset email.
We never sell or rent your personal data.
How long we retain your data
• Comments and metadata are retained indefinitely to recognize future comments automatically.
• Customer contact records and booking data are kept as long as necessary to provide services and meet legal obligations.
• Analytics data retention follows each provider’s settings.
When data is no longer needed, it is deleted or anonymized.
What rights you have over your data
You may request:
• A copy of the personal data we hold about you.
• Correction of inaccurate or outdated data.
• Deletion of your data where legally allowed.
• Withdrawal of consent for marketing communication.
To make a request, email: info@luxhomeclean.ca. We may ask for identity verification before processing requests.
Where your data is sent
Visitor comments may be checked by automated spam detection services.
Some service providers may process data outside of Canada (e.g., in the United States). In such cases, your data may be subject to local laws of that country.
Data security
We use reasonable physical, organizational, and electronic safeguards to protect your personal data from unauthorized access, disclosure, or misuse.
Despite these measures, no online system is 100% secure, and we encourage you to contact us immediately if you believe your information has been compromised.
Children’s privacy
LuxHomeClean does not knowingly collect information from individuals under 13 years of age. If such data is discovered, it will be deleted promptly.
Marketing communication
If you agree to receive marketing updates, LuxHomeClean may send occasional emails or messages with cleaning offers or service updates. You can unsubscribe anytime using the link provided in the message or by contacting info@luxhomeclean.ca.
Links to other websites
Our website may contain links to third-party sites. We are not responsible for their privacy practices and encourage you to review their privacy policies.
Changes to this policy
We may update this Privacy Policy periodically. The latest version will always be available at https://luxhomeclean.ca/privacy-policy.
Material updates will be highlighted on this page.
How to contact or file a complaint
If you have questions or concerns about this Privacy Policy or how your information is handled, contact us at info@luxhomeclean.ca.
If you are unsatisfied with our response, you may contact the Office of the Privacy Commissioner of Canada (OPC).
Last updated: October 15, 2025